Privacy Policy
Raymond Rose and Sharron Elizabeth Rose trading as Five of Hearts Magic.
1. Introduction
We’re committed to protecting and respecting your privacy in line with new EU-wide
Data Protection Regulations (GDPR).
This policy explains (hopefully in plain English) how and why we use information you
have given us and how we keep it secure. GDPR also gives you new rights and much
more control over your personal data. We’ll tell you about all this below as well.
2. How we collect information from you
Obviously we collect information about you when you contact us about products and
services. We also collect limited information when you visit our website via cookies.
These help us improve and personalise our site. We've explained more about both in
sections 3 and 4 below.
3. What are cookies and how do we use them
Most websites use cookies in some way. Cookies are just small pieces of code that
work away in the background to help website owners measure how visitors interact with
website content. Unless you have cookies disabled, when you visit our site cookies
could be used by:
Clicky (_cfduid, vsid) . Clicky cookies help give anonymous visitor statistics about how
our site is used. We can see information like the number of views we get for a particular
page on our website so we know what’s popular and what’s not. However, all third
parties like Clicky have obligations to conform to GDPR and they don’t store or show us
any personally identifiable information. See more here
https://clicky.com/help/faq/privacy/gdpr
shows direct from our site.
displays properly on your device and helps balance loads.
you can easily turn cookies off in your browser settings. Here are some links to popular
browser’s’ instructions as to ‘how to disable cookies’.
a. Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
b. Chrome: https://support.google.com/chrome/answer/95647?hl=en
c. Opera: http://www.opera.com/help/tutorials/security/cookies/
d. Microsoft Edge:
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
e. Microsoft Internet Explorer:
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookie
4. How we handle information collected when you contact us
about products or services
GDPR requires all businesses to have a lawful basis to process personal data about a
customer/prospective customer. The law sets out six different lawful bases to choose
from. Business owners have to explain to you how and when we process your data and
the legal basis for each occurance. Currently our processing fits into three of the six
available bases.
‘Contractual’ basis – this is when processing you data is obvious and necessary, for
example you submit an enquiry and ask us to get back to you or you contact us to buy
something. Please be assured, we will only use this data for the purposes of offering
relevant services to you.
‘ Legitimate Interests’ basis - we may contact you again after we have provided our
services. For example we might email you in the future to remind you about our services. The law says businesses cannot send marketing emails or texts to individuals
without specific consent. However, there is a limited exception if you are a previous
customer as long as we only contact you about the same or similar products. GDPR’s
terminology for this is ‘soft opt-in’. Of course we will always give the opportunity to
request we never contact you again. ‘ Legal Obligation’ basis - some processing is necessary because we have to comply
with the law. For example, when you make purchases. HMRC require us to keep
records for at least 5 years.
5. Security of your data
When you give us personal information, we take steps to ensure that it’s treated
securely. We will absolutely not share your information with third parties for marketing
purposes.
a) When you call, email or contact us via our website or social media, any personal
information you give is initially recorded electronically and stored safely.
b) We take orders digitally and non-digitally. GDPR doesn’t prohibit keeping
personally identifiable information on paper but we must take extra steps to make
sure it’s stored securely. We confirm that we always adhere fully to the safe
storage of your personal data be that electronic or paper.
c) We use a third party email provider Commerce Magic. Emails sent across their
servers are end-to-end encrypted by default to prevent other people reading
them.
d) When you use our website https://www.fiveofheartsmagic.comany information
you send via our webform will be secure and communications between your
browser and the website are encrypted (SSL).
e) Our website is hosted on Commerce Magic servers which are located in the UK.
f) If you buy something from us we PayPal as a third party payment portal online.
PayPal use robust banking-standard security and protection to make sure your
data is processed securely. Read more here
https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
6. Access to your personal information
This is the full list of individual’s rights. They don’t apply in all circumstances. However,
if you wish to exercise any of these rights please contact us using the details below and
we’ll be happy to help.
● The right to have your personal information corrected if it is inaccurate and to
have incomplete personal information completed.
● The right to object to processing of your personal information.
● The right to restrict processing of your personal information.
● The right to have your personal information erased (the “right to be forgotten”).
● The right to request access to your personal information and to obtain
information about how we process it.
● The right to move, copy or transfer your personal information (“data portability”).
● Rights in relation to automated decision making which has a legal effect or
otherwise significantly affects you.
After receiving any request, we will tell you when we expect to provide you with the
information, and whether we require any fee for providing it to you. Whilst we’re
expected to provide you with a copy of the information free of charge, we can charge a
‘reasonable fee’ if your request is unwarranted.
7. Data retention period
GDPR says we shouldn’t retain your data for longer than is necessary.
We’ll only hold your personal information:-
a) For as long as we have reasonable business needs - like carrying out bookings.
b) To comply with our legal obligations to HMRC - 5 years
8. How you can complain
a. If you are not happy with how we handle your data or you have any complaint
then you should tell us by email. Our address is
sales@fiveofheartsmagic.co.uk
b. If you are in any way dissatisfied about how we process your personal
information, you have a right to lodge a complaint with the Information
Commissioner's Office. This can be done at https://ico.org.uk/concerns/
9. Contact details
You can contact us:
a. by post, to 30 Lowgate, Gosberton, Spalding, Lincolnshire, PE11 4NL
b. using our website contact form
c. by telephone, on 01775 840103
d. by email, using sales@fiveofheartsmagic.co.uk
